Privacy Policy

Last updated: May 15, 2024

Portable Smart Humidifier ("we," "our," or "us") operates the website https://portablesmarthumidifier.com (the "Site"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from the Site, and outlines your rights regarding that information.

1. What Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This may include:

• Identity Data: Name, title, date of birth, gender.
• Contact Data: Billing address, shipping address, email address, telephone numbers.
• Financial Data: Payment card details (processed securely by third-party payment processors, we do not store full card numbers), billing information.
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
• Purchase our products.
• Create an account on our Site.
• Subscribe to our newsletter or marketing communications.
• Enter a competition, promotion, or survey.
• Give us feedback or contact us.
• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
• Technical Data from analytics providers (e.g., Google Analytics), advertising networks (e.g., Meta, TikTok, Snapchat), and search information providers.
• Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

3. Purpose of Data Collection

We use your personal data for the following purposes:

• Order Fulfillment: To process and deliver your orders, manage payments, fees, and charges, and collect and recover money owed to us.
• Account Management: To manage your account, including notifying you about changes to our terms or privacy policy.
• Customer Service: To provide customer support, respond to your inquiries, and resolve issues.
• Marketing and Promotions: To send you marketing communications, newsletters, and promotional offers that may be of interest to you, where you have opted in to receive them.
• Analytics and Improvement: To analyze how our website is used, improve our products, services, marketing, customer relationships, and experiences.
• Ad Targeting: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• Fraud Prevention: To detect and prevent fraudulent transactions and other illegal activities.
• Legal Compliance: To comply with legal obligations and regulatory requirements.

4. Third-Party Services That Receive Data

We share your personal data with the following categories of third-party service providers to help us operate our business and provide our services:

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your payments. We do not store your full payment card details.
• Shipping Carriers: Such as USPS, UPS, FedEx, or DHL, to deliver your orders.
• Analytics Providers: Such as Google Analytics, to understand how users interact with our Site and to improve our services.
• Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, Google Ads, to deliver targeted advertisements and measure campaign performance.
• Email Marketing Services: To send newsletters and promotional emails (e.g., Mailchimp, Klaviyo).
• Customer Support Platforms: To manage customer inquiries and support.
• Fraud Prevention Services: To identify and prevent fraudulent transactions.
• Legal and Professional Advisors: Such as lawyers, auditors, and insurers, when necessary.

We ensure that all third-party service providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.

5. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. Cookies are small text files placed on your device when you visit a website.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functional Cookies: Enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: May be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Data Retention Period

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example, we typically retain order information for a minimum of 7 years for tax and accounting purposes. Marketing consent data is retained until you withdraw consent.

7. User Rights

Depending on your location (e.g., GDPR for EU residents, CCPA for California residents), you have certain rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Correction (Rectification): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Deletion (Erasure): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the contact information provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

8. Children's Privacy (COPPA Compliance)

Our website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Contact Information for Privacy Inquiries

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us:

Email: support@portablesmarthumidifier.com

10. How Policy Updates Are Communicated

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.